about us

itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its delicious food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

scope of the role

The Airport & Recruitment ID Coordinator will be responsible for recruiting for all itsu airport locations as and when required, conducting referencing checks for the purposes of obtaining full airport ID passes for new and current airport shop employees. Working in conjunction with the People, Talent and Operations team you will ensure consistency and effectiveness in obtaining passes to ensure our shops are fully staffed. This involves screening, interviewing and administrating candidate data in line with government requirements for collating all references over a five year period and conducting a detailed background check for each application. Due to the nature of the job, you will be required to travel between our locations in airports and our Academy.

• Responsible for screening and interviewing candidates as per location needs
• Responsible for processing internal and external applications through the I.D. process
• Proactively communicating with internal and external applicants to ensure their references are completed with our designated timeframe (12 weeks)
• Collating a full 5 year credible history checks (may include, liaising with applicants to seek further details from the home office or government authorities)
• Have a full understanding of UK eligibility checks inclusive of visa knowledge
• Ensure timely submission of weekly reports related of I.D. passes that have entered, are in, and are exiting out process
• Proactively highlighting applicants (internal / external) that are due to expire and managing renewals
• Effectively manage all applications from start to finish
• Adhere to GDPR, by managing the administration of documents
• Ensuring a commitment to data accuracy and legal compliance
• Build effective relationship with the Operations Managers, People team and General Managers
• Ensure GSAT and/or CTC requirements are completed by the applicant in timely manner
• Support the People & Operations team as and when required.

the ideal candidate

• Previous experience in the Hospitality industry within airports
• Previous experience in administration and or/recruitment is desired
• Excellent communication and interpersonal skills
• Highly competent with Microsoft Office systems
• Experience in previous airport clearance process management is desirable but not essential

You put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people]
• I want to grow [myself & others]
• I build trust [around me]

things we like

Listeners, empathisers, commercial thinkers, humble individuals, challenging minds, critical friends, collaborators, creatives, those who have people at the forefront of their mind, those who are themselves, inclusive and who strongly stand for integrity & equality.

perks and benefits

• Private medical insurance
• Company pension scheme 
• Group income protection
• Life assurance
• Health cash plan
• Employee assistance program
• Critical illness scheme
• Food allowance 
• Discounts at major retailers
• Cycle to work scheme