itsu is the healthy eating, Asian inspired food brand with over 70 stores in the UK where our ambitious, hard-working teams help serve our wonderful customers each day.  Renowned for its delicious food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

The Heart with Smart Group (HwS) is one of the leading franchisee partners operating 160+ Restaurants within the UK and we have launched a new franchise partnership with itsu. We are excited to bring itsu to Scotland for the second time in Union Square, Aberdeen. We are looking for the right candidate to assist our General Manager in leading our team to deliver Beautiful food and provide fantastic service for our guests. Why join us? We are a diverse and brilliant team of over 4000 operating world-class brands. We are one of the largest employers in the hospitality industry and we offer award-winning development opportunities and exciting long term careers all within a supportive and fun culture.

scope of the role

• The Assistant General Manager is accountable for supporting the overall business performance of their itsu
• They partner with the General Manager to build and lead a proud and engaged team and deputise during the GM’s absence
• They support their team to deliver a wonderful customer experience by creating a relaxed, comfortable environment for our dine-in customers and a fast and efficient service for those wanting take -out and delivery
• They motivate and coach others to fulfil their potential and know when to step back to allow the team to flourish
• Their performance is measured against the KPIs

•  

  People

• Lead and motivate the team by promoting and living the itsu qualities
• Continuously develop the team to support their personal growth and maintain a consistent family tree through succession planning
• Provide training, coaching and development to the  team in accordance with itsu standards
• Ensure robust communications are in place including team briefs, meetings and one to ones
• Effectively manage performance in line with itsu policies and procedures

•  

  Quality

• Be the guardian and owner of itsu quality
• Encourage, coach and challenge all team members to deliver every single product as per How To CTR (Correct to Recipe)
• Monitor and follow up on customer feedback.
• Ensure the maintenance programme is followed and proactively address any issues.
• Ensure Health and Safety and Food Safety practices adhere to legislation and itsu standards.

•  

  Standards

• Manage the shop operational standards through MBWA (manage by walking around) as per itsu procedures
• Comply with all itsu health & safety policies to ensure all the products we serve to our customers are safe
• Ensure all 5 Food Safety Focuses are carried out by the team at all times
• Maintain a clean and safe kitchen as per itsu standards
• Ensure safety rules are adhered to at all times
• Ensure EHO 5 stars are achieved
• Take ownership of itsu equipment and ensure it is maintained to the best standards by all team members
• Hold daily team briefs and hot briefs; always focusing on people, quality and standards

• Money

• Support the General Manager to continuously drive the business forward and deliver sales growth plans
• Oversee and  ensure sufficient production levels are maintained throughout the day to maximise sales potential whilst balancing waste levels
• Support the weekly stock count & ensure  administration processes are  accurate and consistent
• Support labour management forecasting and scheduling

the ideal candidate

You will have the ability to make decisions and support your manager in delivering business goals. You will have experience working in a similar fast paced environment and managing a team. You will be passionate, have the ability to lead and inspire others and be driven to achieve success. You will handle change and think on your feet. You will be flexible and willing to work hands on to support your team and deliver standards of excellence.

You put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people
• I want to grow [myself & others]
• I build trust [around me]

Things we like

Listeners, empathisers, commercial thinkers, challenging minds, critical friends, team players, creatives, those who have people at the forefront of their mind, those who think shop first, those who are themselves. 

perks and benefits

Competitive salary, 28 days holiday, bonus scheme, pension + enhanced company contributions, income protection, life insurance, sick pay, free meal on every shift, employee discount