itsu is the healthy eating, Asian inspired food brand with over 70 stores in the UK where our ambitious, hard-working teams help serve our wonderful customers each day.  Renowned for its delicious food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

The Heart with Smart Group (HwS) is one of the leading franchisee partners operating 193 Restaurants and we have just launched a new franchise partnership with itsu, which will see us opening our first itsu restaurant in August. Why join us? We are a diverse and brilliant team of over 4000 operating world-class brands. We are one of the largest employers in the hospitality industry and we offer award-winning development opportunities and exciting long term careers all within a supportive and fun culture.

scope of the role

• The Assistant General Manager is a key role in the successful operation of the shop. They support the General Manager by managing the kitchen and the team of their itsu shop.
• They are accountable for People, Quality, Standards and Money within their shop.
• They manage the kitchen through constant MBWA (manage by walking around) and ensure itsu produces beautiful food according to the itsu standards and in line with the business needs.
• Their performance is measured against the KPIs for their shop Champions league and their job description responsibilities.
• They look after the training and development of their team; they plan succession to ensure the shop family tree is always stable and the individual team members potential is maximised.

people

• Lead and motivate the team by promoting and living the itsu qualities
• Continuously develop team members to support their personal growth and maintain a consistent family tree of the shop
• Provide the best training to the team members in accordance with itsu standards
• Support their ops manager in further growth of the company by optimising resources and succession planning
• Ensure excellent communication between team members, General Manager, Ops Manager as well as other departments in the company
• Manage teams’ expectations on their training and graduations
• Support and coach their team throughout the shift
• Plan and execute regular one-to-ones and performance reviews
• Ensure that all members of the team are dealt with fairly, consistently and in line with itsu People guidelines and that any performance concerns are managed in a fair and timely manner
• Encourage cross-training between different sections to maintain smooth operation at all times

quality

• Be the guardian and owner of itsu quality
• Encourage, coach and challenge all team members to deliver every single product as per How To CTR (Correct to Recipe)
• Ensure the Quality Systems Diary is managed and completed daily
• Ensure 5 Food Quality Focuses are followed by the team at all times
• Monitor and follow up on customer feedback

standards

• Manage the shop operational standards through MBWA (manage by walking around) as per itsu procedures
• Comply with all itsu health & safety policies to ensure all the products we serve to our customers are safe
• Ensure all 5 Food Safety Focuses are carried out by the team at all times
• Maintain a clean and safe kitchen as per itsu standards
• Ensure safe-su rules are adhered to at all times
• Ensure EHO 5 stars are achieved
• Take ownership of itsu equipment and ensure it is maintained to the best standards by all team members
• Hold daily team briefs and hot briefs; always focusing on people, quality and standards

money

• Oversee setting daily production in accordance to forecast and demand
• Manage orders to ensure full availability as well as stock and waste control
• Analyse waste and find the best ways of rectifying any discrepancies
• Ensure the stock is managed – delivery, invoices, transfers, waste procedures are in line with itsu expectations
• Schedule team members in the most productive and efficient way to meet the business needs at all times of the day/week etc
• To complete the weekly stock count & administration processes accurately and consistently
• To ensure sufficient production levels are maintained throughout the day to maximise sales potential whilst balancing waste levels

the ideal candidate

You put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people
• I want to grow [myself & others]
• I build trust [around me]

things we like

Listeners, empathisers, commercial thinkers, challenging minds, critical friends, team players, creatives, those who have people at the forefront of their mind, those who think shop first, those who are themselves. 

perks and benefits

Competitive salary, 28 days holiday, bonus scheme, pension + enhanced company contributions, income protection, life insurance, sick pay, free meal on every shift, employee discount