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Assistant General Manager

about us

itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its delicious food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

scope of the role

Assistant General Manager - £29,100 per annum + bonus, up to 30%

As the Assistant General Manager, you are accountable for supporting the overall performance of your designated shop. You will be supporting your GM to build and lead a proud and engaged team and deputise during your GMs’ absence. Your performance will be measured against five KPIs: People, Standards, Customer, Profit and Sales. You will make decisions to deliver itsu’s customer service excellence whilst balancing the daily operational demands. Your goal will be to motivate and coach your Kitchen Manager and wider kitchen and front of house team to fulfil their potential and know when to step back and allow your team to flourish. 

Main responsibilities:

  • Nurture your team to deliver results by having a trained, developed and coached team to be the best they can.
  • Ensure all food is delivered to the customer in line with our 5 food quality focuses by complying with itsu Health & Safety standards and processes.
  • Create positive relationships with your customer and delivery partners to deliver outstanding customer service, by putting the customer at the heart of everything you do in your shop.
  • Plan and review effectively in order to deliver timely, accurate and perfect production, whilst supporting in the weekly stocktake and conduct spotchecks.
  • Support the planning and organisation of your team headcount and shifts to align with your shop needs.
  • Be driven to grow your like-for-like sales to achieve your shop's maximum potential.

the ideal candidate

You will have the ability to make decisions and support your manager in delivering business goals. You will have experience working in a similar fast paced environment and managing a team. You will be passionate, have the ability to lead and inspire others and be driven to achieve success. You will handle change and think on your feet. You will be flexible and willing to work hands on to support your team and deliver standards of excellence.

You put people at the heart of everything you do by displaying the 4 itsu qualities:

  • I take pride [in what I do]
  • I genuinely care [for people
  • I want to grow [myself & others]
  • I build trust [around me]

Things we like

Listeners, empathisers, commercial thinkers, challenging minds, critical friends, team players, creatives, those who have people at the forefront of their mind, those who think shop first, those who are themselves. 

perks and benefits

  • Generous bonus scheme
  • Private medical insurance
  • Company pension scheme 
  • Group income protection
  • Life assurance
  • Health cash plan
  • Employee assistance program
  • Critical illness scheme
  • Food allowance 
  • Discounts at major retailers
  • Cycle to work scheme

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