about us

itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its delicious food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

scope of the role

The Commercial Analyst for the itsu Retail business, will help itsu ensure that all commercial and strategic decisions taken by senior management are based on best-in-class analysis, aided by easy access to endless amounts of data. This wide-ranging role will be exposed to all Directors and Board Members – with no limit on the topics to cover – but a focus on Customers, Operations, Product and Property.

This is a critical role, with the business forecast to more than double in size within the next 3 years, to drive the future success of the company.

these are the core responsibilities

• To understand the business model and the key drivers of success in granular detail, and become the ‘go-to person’ for commercial and strategic insight
• To build strong relationships with all stakeholders within the Academy and Shop teams
• To understand all the quantitative and qualitive data, and be able to apply learnings from analysis to guide and suggest future decision making
• Produce articulate, well organised, and replicable output
• The role will include ad hoc strategic support as well as periodic tasks:

Customers

• Drive decision making by providing insight on customers from data gathered from both the digital channels (app/website/aggregators) and customer feedback sessions

Operations

• Aid Operations managers with understanding of shop financial performance, trading patterns & specifically labour, COGs and waste costs
• Suggest strategic ideas that improve shop performance and team wellbeing

Product

• Lead the analysis of the existing product range and support the decision-making process on menu planning
• Provide commercial insight on historic product pricing decisions and future strategy

Property

• Aid in the New Shop Opening (NSO) decision making process by improving financial modelling of potential new stores and evaluation once opened
• Support the negotiation and decision-making process for shop lease renewals by analysing historic and projected future store performance

Periodic

• Responsible for all commercial reporting for the monthly board meetings
• Provide the commercial insight to drive budgeting and forecasting processes

the ideal candidate

• Engaging and enthusiastic
• Analytical thinker
• Strong drive for understanding
• Well organised and structured
• Great communication and influencing skills
• Highly computer literate with very strong excel skills
• Challenging questioner, desire to really raise the bench
• Self-motivated and plans own time well
• Energetic in style, with a strong initiative
• Willingness to work flexibly to meet the business needs

Key experience

• Experience supporting and presenting commercial decision making with senior stakeholders. Ideally within a multi-site business

You put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people]
• I want to grow [myself & others]
• I build trust [around me]

perks and benefits

• Private medical insurance
• Company pension scheme 
• Group income protection
• Life assurance
• Health cash plan
• Employee assistance program
• Critical illness scheme
• Food allowance 
• Discounts at major retailers
• Cycle to work scheme