the ideal candidate: 

• Excellent communication skills [verbally and in writing; internally and externally]. Good organisation skills and an ability to manage competing deadlines.
• Analytical with strong Microsoft Excel knowledge.
• The energy and self-motivation to work within a rapidly growing business that is constantly evolving with changing priorities
• Pro-active, identifying issues as or before they arise.
• Ability to work under pressure, meet targets and deadlines
• An open-minded approach to the role and a flexible, can do, friendly attitude. Our business is constantly changing!
• At least 2 years experience in in an FMCG Supply Chain, with customer service and/or customer facing supply chain experience preferred.
• A passion for food.

about us: 

itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading grocery business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class healthy food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

D&I statement: 

itsu [grocery] is committed to building a diverse, equitable and inclusive organisation. We encourage applicants from a wide range of backgrounds to apply for all of our opportunities.

When applying for a role with us, please remove your: full name, name of University/School, address, email address and any photos of you on your CV and covering letter. non-anonymised CVs may not be reviewed. 

Scope of the role:

itsu [grocery] is looking for a customer service lead to join its growing supply chain team. Motivated by: providing excellent customer service, problem solving and developing process; this new role will manage the movement of products from our warehouses to our retailers & wholesalers. They should be analytical and excellent at building strong relationships with our customers to maximise our service. They will own service level reporting, investigating order & invoice issues.

• Manage & develop the UK customer supply chain execs - order capture from our customers & short supply situations with our warehouses. 
• Build strong relationships with customer contacts, ensuring best in class communication.
• Report on service levels, driving customer centricity across the supply chain function. Ensure route cause analysis when we do have issues. 
• Review processes looking for opportunities to automate and standardise
• Work collaboratively with wider supply chain to maximise service levels while managing cost and environmental impact.
• Look for efficiencies and cost savings in our deliveries to our customers.

what we offer:

• Competitive salary
• Competitive bonus scheme
• 25 days holiday + bank holidays  (two bank holidays are interchangeable for other religious holidays)
• Health insurance
• Company pension scheme
• Hybrid working (2 days wfh)
• Opportunity to work from home abroad 
• 50% employee discount in itsu shops
• Free itsu lunch 
• Discounts at major retailers
• A sizeable training budget to support your ongoing development

we want to hear from you

• Start date: February or March 2025