itsu is the Asian-inspired quick service & grocery brand with a compelling vision and global opportunity.

Founded in 1997, itsu is the result of 20 years of innovation across 70+ busy sites.

itsu [grocery] offers exciting and enticing high-quality Asian-inspired foods [online and in supermarkets] and has quickly become one of the leading brands in that specific group. Yet, it is still the beginning, and the business has huge global ambitions.

We are committed to building a diverse, equitable and inclusive organisation. We encourage applicants from a wide range of backgrounds to apply for all of our opportunities.

Therefore when applying for a role with us, please remove your: Full Name, Name of University/School, Address, Email Address and any photos of you on your CV and Covering Letter. CVs and cover letters that include the above details may not be reviewed.

scope of the role

itsu [grocery] is looking for a demand planner to join its supply chain team. They will work closely with the sales team to manage the demand forecast for our key accounts, as well as being key to the S&OP process of the business. They should be analytical, detailed and have a passion for efficiency.

responsibilities

• Generate timely and accurate demand plans for all product categories in your customer accounts on a weekly/monthly/promotional basis.
• Owner of forecast accuracy KPIs for your customer accounts. Drive root cause identification and corrective actions at SKU level. Challenge the sales forecast to drive excellent DPA.
• Assist in the development of process to complement and challenge the wider business; maximise the robustness of the forecast given to supply planning, such as NPD project launch planning.
• Build strong relationships internally & externally, taking a collaborative approach to forecasting and other projects.
• Conduct regular reviews of customer level data (e.g. EPOS, stock holding) to help assist and challenge the sales team in their forecasting.
• Assist in developing the company S&OP process, creating new ways of working with different parts of the business, documenting all forecast assumptions, risks and opportunities and performance tracking.
• Work with the wider supply chain team to find efficiency savings and reducing cost-to-serve.

the ideal candidate

• Analytical with strong Microsoft Excel knowledge.
• Good organisation skills and ability to communicate effectively as part of a team and with customers.
• Previous demand planning experience in FMCG.
• The self-motivation to work within a rapidly growing business that is constantly evolving with changing priorities.
• Pro-active, identifying issues as or before they arise.
• Ability to work under pressure, meet targets and deadlines.
• An open-minded approach to the role and a flexible, can-do, friendly attitude.
• A passion for food!

perks and benefits

• Competitive salary
• Competitive bonus scheme
• 25 days holiday + bank holidays (two bank holidays are interchangeable for other religious holidays)
• Health insurance
• Company pension scheme
• Hybrid working (2 days wfh)
• Opportunity to work from home abroad 
• 50% employee discount in itsu shops
• Free itsu lunch 
• Discounts at major retailers

itsu