about us

We are itsu, the Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

role responsibility

As a Food Safety Advisor, you will act as a food safety expert within itsu in ensuring that its team, its food and its customers are protected through the consistent and effective delivery of high standards of Food Safety.

Here are the key responsibilities:

• maintain the food and safety management system and internal food safety documentation
• undertake both food safety inspections and proactive coaching visits to our shops
• providing advice and training to our academy and shops teams
• undertake thorough investigations following any food complaint
• coordinate with external stakeholders [including Primary authority and local authorities]

the ideal candidate

• you hold a minimum of level 3 food and safety training
• you preferably hold at least an IOSH Managing Safety qualification
• you preferably have experience of hospitality/ QSR
• you have a logical approach to working and are able to work independently 
• you will be able to travel across the UK to visit our various stores [same day trips]
• you have a keen eye for detail and a passion for the highest possible standards

You do not have to tick all of our ‘ideal experience’ criteria to apply for this role. At itsu we are driven through our culture and qualities, detailed below, if you feel you display these and have some of the experience requirements we are looking for, please apply.

You put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people]
• I want to grow [myself & others]
• I build trust [around me]

perks and benefits

In return for your time, commitment to your role and itsu, you will receive:

• A competitive salary
• Flexible working, which consists of 1 day a week working from home, flexible working hours, and up to 2 weeks a year working from abroad.
• Generous time off allowances, which include 25 days holiday plus bank holiday, enhanced family leave.
• A free itsu lunch whenever you are in the office and 50% off in all stores, for when you are not.
• We cover a variety of different benefits which cover off physical, mental, financial, environmental and social wellbeing. These include private medical care, access to PLUMM, Life Assurance and Wagestream.
• An array of business events and socials throughout the year, including team days out, summer party (for the whole family), itsu Christmas party and Santa visit for those with children, pride and quarterly business events.

No matter what you do at itsu, it's important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life and you'll always be encouraged to be your true self.