itsu is the healthy eating, Asian inspired food brand with over 70 stores in the UK where our ambitious, hard-working teams help serve our wonderful customers each day.  Renowned for its delicious food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

The Heart with Smart Group (HwS) is one of the leading franchisee partners operating 168 Restaurants and we have launched a new franchise partnership with itsu, We are excited to bring itsu to Scotland for the Second time with a new opening in Aberdeen. We are looking for the right candidate to start in April 2022 in order to be fully trained and ready for this exciting opening in the Summer 2022! Why join us? We are a diverse and brilliant team of over 4000 operating world-class brands. We are one of the largest employers in the hospitality industry and we offer award-winning development opportunities and exciting long term careers all within a supportive and fun culture.

role responsibility

Team Leader Service - £11.50 (Including Hourly Bonus) 

The Team Leader Service has impeccable knowledge of the itsu menu and delivers outstanding customer service, and they support the line Manager in running a smooth operation.
The Team Leader Service is responsible for the performance of the FOH team, and make sure the customer experience is second to none, at all times. Their performance is measured against the KPIs for their shop 'Champions League' and their job description responsibilities.

Main responsibilities:

• Ensuring excellent communication between team members, front of house and back of house, whilst supporting and coaching the team throughout the shift.
• Monitor and follow up on customer feedback.
• Work alongside Kitchen Manager (KM) to ensure the quality and service standards are met, particularly taking ownership of the hot section.
• Comply to all itsu health & safety policies to ensure all the products we serve to our customers are safe.
• Be involved in the daily team brief, always focusing on quality, standards and people.

the ideal candidate

You put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people]
• I want to grow [myself & others]
• I build trust [around me]

Things that we like:
Listeners, empathisers, commercial thinkers, challenging minds, critical friends, team players, creatives, those who have people at the forefront of their mind, those who think shop first, those who are themselves

perks and benefits

• Pension Scheme
• Employee assistance program
• Food allowance 
• Discounts at major retailers
• Loyalty awards

Apply now! It only takes 2 minutes..