itsu is the Asian-inspired quick service & grocery brand with a compelling vision and global opportunity.

Founded in 1997, itsu is the result of 20 years of innovation across 70+ busy sites.

itsu [grocery] offers exciting and enticing high-quality Asian-inspired foods [online and in supermarkets] and has quickly become one of the leading brands in that specific group. Yet, it is still the beginning and the business has huge global ambitions.

We are committed to building a diverse, equitable and inclusive organisation. We encourage applicants from a wide range of backgrounds to apply for all of our opportunities.

Therefore when applying for a role with us, please remove your: Full Name, Name of University/School, Address, Email Address and any photos of you on your CV and Covering Letter. CVs and cover letters that include the above details may not be reviewed.

scope of the role

Are you looking to start your career in the FMCG industry? This role could be for you! itsu [grocery] is looking for an international supply chain executive to join its supply chain team. They will manage the movement of products from our warehouses to our retailers & wholesalers, both internationally and in the UK. They should be analytical and be able to form strong relationships with our customers to maximise our service. They will also be responsible for reporting service levels and investigating order & invoice issues.

• Order capture from our customers, managing short supply situations with our warehouses.
• Build strong relationships with customer contacts: communicate issues and maximising our level of service.
• Process distribution invoices and analyse outbound delivery costs, ensuring we are delivering in the most efficient way.
• Overseeing service levels into customers, you will be the primary point of contact in case of failures and investigate any issues.
• Managing our order to cash process, accurately capturing orders and dealing with any discrepancies with deliveries.
• Investigate & resolve logistics, order and invoice issues.
• Process and analyse customer fines, putting in preventative actions to reduce these
• Work collaboratively with the team to maximise service levels while managing cost and environmental impact.
• Look for efficiencies and cost savings in our deliveries to our customers

the ideal candidate

• Good organisation skills and ability to communicate effectively [verbally and in writing].
• Driven, assertive when required, dynamic approach
• Analytical with strong Microsoft Excel knowledge.
• The energy and self-motivation to work within a rapidly growing business that is constantly evolving with changing priorities
• Pro-active, identifying issues as or before they arise.
• Ability to work under pressure, meet targets and deadlines
• An open-minded approach to the role and a flexible, can do, friendly attitude. Our business is constantly changing!
• No previous experience in supply chain required.
• A passion for food.

perks and benefits

• Competitive salary
• Competitive bonus scheme
• 25 days holiday
• Health insurance
• Company pension scheme
• Flexible working (2 days wfh)
• Opportunity to work from home abroad 
• 50% employee discount in itsu shops
• Free itsu lunch 
• Discounts at major retailers