We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

role responsibility

Order capture from our customers, managing short supply situations with our
warehouses.
 Build strong relationships with customer contacts: communicate issues and
maximising our level of service.
 Process distribution invoices and support to analyse outbound delivery costs
 Accurately capturing orders and dealing with any discrepancies with deliveries.
(Investigate & resolve logistics, order and invoice issues)
 Process and analyse customer fines, putting in preventative actions to reduce these
 Work collaboratively with the team to maximise service levels while managing cost
and environmental impact.
 Look for efficiencies and cost savings in our deliveries to our customers

scope of the role

itsu [grocery] is looking for an international supply chain executive to join its supply chain
team. They will manage the movement of products from our warehouses to our retailers &
wholesalers, both internationally and in the UK. They should be analytical and be able to form
strong relationships with our customers to maximise our service. They will also be responsible
for reporting service levels and investigating order & invoice issues.

the ideal candidate

 Good organisation skills and ability to communicate effectively [verbally and in
writing].
 Driven, assertive when required, dynamic approach
 Analytical with strong Microsoft Excel knowledge.
 The energy and self-motivation to work within a rapidly growing business that is
constantly evolving with changing priorities
 Pro-active, identifying issues as or before they arise.
 Ability to work under pressure, meet targets and deadlines
 An open-minded approach to the role and a flexible, can do, friendly attitude. Our
business is constantly changing!
 No previous experience in supply chain required.
 A passion for food.

perks and benefits

• Competitive salary
• Competitive bonus scheme
• 25 days holiday
• A great work-space with a ‘start-up’ feel in Central London
• Health insurance
• Company pension scheme
• The chance to work directly with the co-founder of itsu & Pret
• 50% employee discount in itsu shops
• Free itsu lunch 
• Discounts at major retailers