itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food. 

scope of the role

The L&D Partner is a key role in the L&D team, supporting the creation, writing, implementation and delivery of operational training programs to support the development and growth of our shop teams.

The L&D partner is responsible for providing support to the People Team in the delivery of its key objectives and will be involved in various projects across the team.

• The L&D Partner is a key role in the L&D team, supporting the creation, writing, implementation and delivery of operational training programs to support the development and growth of our shop teams.
• The L&D partner is responsible for providing support to the People Team in the delivery of its key objectives and will be involved in various projects across the team.
• Support and collaborate with the L&D team to create and deliver training materials of excellence for our shops
• Design, scope, build and deliver learning solutions using a range of digital learning tools
• Deliver engaging and inspiring training solutions in line with our culture
• Maintain and develop the organisation's digital platforms
• Ensure digital learning assets are embedded into a blended learning approach
• Liaise directly with shop managers to ensure best support and advice is provided
• Manage and coordinate the training calendar and booking process
• Contribute and actively engage with all People project and events
• Manage the development and implementation of the Grow [App] and Learning Portal, developing its content and evaluating its impact to improve the solution consistently.
• Create, update, and deliver operational training workshops [masterclasses], including virtual classroom and face to face
• Design and carry out virtual web-based training and wider blended learning techniques
• Ensure all mandatory training is up to date and completed by employees
• Amend and revise programmes and training materials to adapt to business changes, constantly evolving operational standards & seasonal product launches.
• Work closely with the L&D Manager to review our core offer, always supporting our Itsu qualities [IQs] and making recommendations on how we can develop a best in class, bitesize blended approach
• Enhance our employee engagement through the itsu values, and promote our reputation as a great place to work and to develop a career
• Research the latest digital learning technology approaches and trends

the ideal candidate

• Engaging and enthusiastic
• Experienced in working with digital learning tools and platforms
• Ability to effectively communicate ideas visually and use basic packages (e.g. Adobe Acrobat Reader, Teams, PowerPoint etc.) to create high-quality learning materials
• Experience within the Hospitality industry, with a passion for delivering a great customer experience
• Excellent interpersonal and communication skills to build a positive relationship at all levels
• Great understanding and ability to explain the company’s established operational procedures
• Excellent organisational and time management skills
• Fantastic facilitation skills
• Ability to think on your feet and flex your communication style to the audience
• Creativity, imagination, and initiative
• Willingness to work flexibly to meet the business needs
• Ability to work to the full training cycle - designing, delivering, and evaluating training.
• A recognised training qualification (e.g. Level 3 CIPD, PTLLS, or equivalent desired
• Experience in working with Attensi products desirable

You put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people]
• I want to grow [myself & others]
• I build trust [around me]

things we like

Listeners, empathisers, commercial thinkers, challenging minds, critical friends, team players, creatives, those who have people at the forefront of their mind, those who think shop first, those who are themselves. 

perks and benefits

Private medical insurance
Company pension scheme 
Group income protection
Life assurance
Health cash plan
Employee assistance program
Critical illness scheme
Food allowance 
Discounts at major retailers