We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

scope of the role

The Operations Manager is accountable for the overall performance for all shops within their area, working to build a strong team of General Managers who collaborate and all work towards our overall company strategy.

The key focuses for this role are broken down into 4 sections - people, hospitality, standards and profitability.

People. Your focus is team development and leading a confident management team, which in turn will create an environment to nurture and grow your talent, building a robust pipeline.

Hospitality. Your drive will be hospitality, putting customers and employees care at the heart of everything you do.

Quality. You will be responsible for all shop operational standards and compliance with itsu Policies, Food, Health and Safety procedures, consistently focusing on individual shop standards and overall area performance.

Profitability. Have a strong understanding of your P&L, forecast and individual shop financial performance. Your strategic mindset looks at growth sales and maximise profitability, working closely with your management team to achieve these goals.

Our Operation Managers display a deep understanding all the operations within a QSR environment. This is an all-encompassing role and demands a highly competent and organised individual, who thrives within a fast-paced customer focused business.

You take pride in building and creating a destination for health[ier] food, but above all your core passion and focus is hospitality!

the ideal candidate

• Comprehensive understanding within the QSR environment.
• Communication through a clear, honest, and enthusiastic style, that instils confidence and ensures everyone is aware of their responsibilities throughout your area. 
• Team-Oriented, bringing your area together as a team, seamlessly, as a priority.
• Entrepreneurial focus on hospitality, you remain calm and collected, whilst thinking outside the box to prioritise the customer journey within your shops.
• Previous experience as Operations Manager, Area or Regional Manager or Dual Site Manager

You do not have to tick all of our ‘ideal experience’ criteria to apply for this role. At itsu we are driven through our culture and qualities, detailed below, if you feel you display these and have some of the experience requirements we are looking for, please apply.

People are at the heart of everything we do, by displaying itsu qualities, prioritising development and growth, trusting our employees to make the best decisions for the business and empowering them in their roles.

itsu qualities are:

• I care [for people]
• I take pride [in what I do]
• I want to grow [myself & others]
• I build trust [around me]

perks and benefits

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In return for your time and commitment to your role and itsu, you will receive:

• A competitive salary and quarterly bonus plan.
• Generous time off allowances, which includes enhanced family leave, menopause leave, and gender reassignment leave.

• A beautiful healthy lunch is on us every day! Whenever you are in the office or working in our restaurants.
• Invite your family and friends for a meal with 50% discount in every itsu shop. This discount can be for yourself or up to 4 people.
• A variety of different benefits which cover off physical, mental, financial, environmental and social wellbeing.

No matter what you do at itsu, it's important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life and you'll always be encouraged to be your true self.