We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. 

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally. 

With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

this is the role

The role reports directly to the Head of Operations and forms a vital part to our high-performing operations team and will be an incredible support to our teams in the shops. In this role, you will support all of the operational projects and will help to communicate operational change across different departments, while making sure all of this is perfectly planned in a timely manner.

 key responsibilities: 

• Ensure that operational project requirements are fully documented and aligned to the overall business strategy of itsu
• Overlooks Shop Communication while creating a clear structure and deadlines  
• Shared ownership of our operations activity calendar 
• Project managing all operational projects 
• Ownership of all communication: Academy to operations team, operations to general managers, general managers to shops 
• Development of new and existing tools to ensure that communication is relevant and understandable in shops

this is you

• Proven ability to deliver projects through the full project life cycle, including clear and targeted reporting on status, timelines, and budget.
• Previous experience in restaurants or food service, with a solid understanding of the hospitality business and its operations.
• Strong verbal and written English communication skills, including proficiency in PowerPoint presentations.
• Passionate about optimizing shop efficiencies, simplifying processes, and delivering retail operations with commercial acumen in a fast-paced environment.
• Ability to manage multiple projects, prioritize effectively, and communicate clearly with various stakeholders, including senior leaders and shop managers.

perks and benefits

• A competitive salary
• Flexible working, which consists of 1 day a week working from home, flexible working hours, and up to 2 weeks a year working from abroad.
• Generous time off allowances, which include up to 34 days holiday 
• A free itsu lunch whenever you are in the office and 50% off in all stores, for when you are not.
• We cover a variety of different benefits such as physical, mental, financial, environmental and social wellbeing. 
• An array of business events and socials throughout the year.