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People [Advisor] Partner

Please Note: The application deadline for this job has now passed.

role responsibility

  • Working in partnership with other support functions to deliver people initiatives that are aligned to itsu’s strategy
  • Leading and driving the delivery of people projects with the support of the Head of HR & Talent
  • Ensuring consistency and co-ordination across all operational areas with other people partners
  • Supporting Operations Managers in the creation of strong area family trees and management succession
  • Working collaboratively with the Talent team to support with recruitment when needed
  • Managing and delivering people focused training programmes to upskill management competency and HR capability within the Shop Operations
  • Owning the process of shop performance reviews and support Operations Managers with creating SMART business action plans for their teams
  • Escalating to the L&D team training problems in the shops when identified by Managers and Ops
  • Supporting and training GM/Ops Managers on delivering and resolving ER issues
  • Ensuring GMs and Ops understand when to escalate ER issues to the people team
  • Being the escalation point for complex grievance and disciplinary appeals
  • Having a practical, commercial and operational understanding of ER, assisting and advising GMs and Operations Managers on complex issues where there is potential for a formal outcome and knowing when to escalate further to take legal advice
  • Prioritising how Managers can be upskilled through support, training and coaching and ensuring this approach is taken where appropriate
  • Ensuring paperwork and legal documentation involved is correct, proper and within the company policy and kept safe for future reference
  • Managing the exit interview process and analyse results to improve retention
  • Responsibility on weekly/monthly reporting on People KPIs
  • Support the Head of HR & Talent with ad hoc projects and escalate issues when appropriate

scope of the role

A commercially focussed people partner and a critical friend to the Operations Managers and other key stakeholders within itsu helping develop and upskill our teams in relation to people management, ER, diversity & inclusion and people compliance.

This role will support our ever-growing shop areas and be responsible for the entire employee lifecycle within their operations using metrics and initiatives that are going to enhance and deliver our people strategy.

the ideal candidate

  • Have at least 2 years’ experience in an HR department in a similar environment, ideally within Food & Beverage or retail industry
  • Be a People Advisor ready to develop and take ownership of shop areas or a People Coordinator ready for the next step
  • Be CIPD Level 5 qualified [or above]
  • Have experience dealing with high-volume ER cases in conjunction with driving the people strategy at a shop level

 

You put people at the heart of everything you do by displaying the 4 itsu qualities:

  • I take pride [in what I do]
  • I genuinely care [for people]
  • I want to grow [myself & others]
  • I build trust [around me]

things we like

Listeners, empathisers, commercial thinkers, humble individuals, challenging minds, critical friends, collaborators, creatives, those who have people at the forefront of their mind, those who are themselves, inclusive and who strongly stand for integrity & equality.

perks and benefits

  • Private medical insurance
  • Company pension scheme 
  • Group income protection
  • Life assurance
  • Health cash plan
  • Employee assistance program
  • Critical illness scheme
  • Food allowance 
  • Discounts at major retailers
  • Cycle to work scheme

about us

itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its delicious food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

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