this is itsu

We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK and Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. 

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally. 

With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

this is the job

The role is to support the Head of People & Talent to drive itsu’s people strategy within our people operations and academy. You will be supporting and leading key people projects that support our overall strategy and lead your team to deliver those. 

core responsibilities

• A commercially focussed people leader, a critical friend to the Operations Leaders
• Working in partnership with other support functions to deliver people initiatives that are aligned to itsu’s strategy 
• Leading and driving the delivery of people projects with the support of the Head of People & Talent
• Ensuring consistency and co-ordination their team of people partners 
• Work closely with the People Partners and Reward & Benefits Manager to proactively seek out people problems and propose solutions using strong data & analytical background
• On-going review of all itsu policies and keeping all company literature up to date with policy changes
• Be the escalation point for complex ER cases across the business [retail & grocery where needed]
• Be the guardian of our IQs in all people related initiatives
• Work with Engagement Manager to launch our engagement surveys to ensure we are communicating with our employees and taking relevant action; analyse and present recommendations to the business for improvement and focus areas
• Lead the annual salary benchmarking process as part of annual salary review using market data surveys and legal guidance for the shop population

this is you

• 5+ years for people partnership experience within QSR, retail or hospitality
• CIPD qualified
• Strong communicator with senior management

perks & benefits

• A competitive salary 
• Flexible working, including 1 day a week from home, and up to 2 week a year working from abroad
• Generous time off allowances [including bank holidays]
• Free breakfast and snacks available everyday 
• A free itsu lunch whenever you are in the office and 50% off in all stores, for when you are not
• We cover a variety of different benefits such as physical, mental, financial, environmental and social wellbeing
• An array of business events and socials throughout the year 

itsu