about us

itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its delicious food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

scope of the role

The Quality Assurance Coach will help itsu ensure that its people, its food, its customers and its brand are protected through the consistent and effective delivery of Food Safety, Brand Standards and Health & Safety. They will be accountable for monitoring the operational framework of the itsu stores, by conducting eCoaching visits, producing reports and action plans from the visit and following up on corrective actions, on a frequency as defined by the needs of the business. They will manage both internal and external relationships between Operations and Food Safety and be transparent about their concerns.

This is a critical role, which requires a strong understanding of Food Safety, Brand Standards and Health & Safety and their implications to the business

Main responsibilities:

• To build strong relationships between Shop Managers, Operation Managers and the Safety Team, so they remain aligned to Food Safety, Brand Standards and Health & Safety.
• To ensure that significant operational and reputational risks are identified at an early stage and advise senior management on appropriate measures taken
• Constantly engage and challenge all aspects of itsu’s How to Books, and ensure that it is implemented consistently across the business
• Ensuring that itsu’s Operational Framework is maintained by being a custodian of the itsu standards, policies and procedures and providing, constructive and supportive verbal and written feedback whilst conduct coaching visits

the ideal candidate

• Engaging and enthusiastic
• Experience within the Hospitality industry, with a passion to deliver a great customer experience
• Highly effective resource manager and planner
• Great communication and influencing skills
• Analytical thinker
• Highly computer literate
• Challenging questioner, desire to really raise the bench
• Self-motivated and plans own time well
• Energetic in style, strong initiative
• Strong drive for results
• Willingness to work flexibly to meet the business needs

Key experience

• Ideally, management experience within the hospitality sector and a proven track record of maintaining high standards across food safety, health & safety and brand standards.

You put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people]
• I want to grow [myself & others]
• I build trust [around me]

things we like

Listeners, empathisers, commercial thinkers, humble individuals, challenging minds, critical friends, collaborators, creatives, those who have people at the forefront of their mind, those who are themselves, inclusive and who strongly stand for integrity & equality.

perks and benefits

• Private medical insurance
• Company pension scheme 
• Group income protection
• Life assurance
• Health cash plan
• Employee assistance program
• Critical illness scheme
• Food allowance 
• Discounts at major retailers
• Cycle to work scheme