about us

itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its delicious food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

scope of the role

• Own and manage all Team Member recruitment activity
• Process Team Member requests on our Applicant Tracking System (ATS)
• Screen online applications and CVs against the criteria, the itsu qualities [values].
• Organise Discovery Days and ensure that the appropriate documents are sent to stores
• Add new starters onto our HRIS system and arrange weekly induction attendance
• Report data through weekly resourcing KPIs
• Identify opportunities to ensure attraction is at its optimum for web-based and drop-in candidates
• Ensure the Team Member recruitment process is efficient with minimum administration so that vacancies are filled within targeted timeframes.
• Identify opportunities for improvement in our resourcing process to ensure that applicants have a positive experience with the itsu recruitment process
• Monitor and review the retention rate of new trainees and identify retention opportunities alongside the Recruitment Partners and Recruitment Manager
• Keep up to date with external influences on recruitment through regular competitor analysis
• Ensure the itsu resourcing process is always compliant with employment law requirements
• Ad hoc recruitment project work

the ideal candidate

• Have a minimum of 12 months of experience in an in-house recruitment team
• Always create a positive first impression and act professionally
• Promote itsu qualities and culture in a positive light
• Have excellent communication skills, both written and verbal
• Is flexible, proactive and can cultivate and build relationships with key stakeholders, both internally and externally
• Generate new ideas and always look for better ways of doing things
• Be an itsu ambassador ensuring candidates get a positive and memorable experience
• Have a commercial awareness of our competitors at all times
• HR qualifications desired

You put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people]
• I want to grow [myself & others]
• I build trust [around me]

things we like

Listeners, empathisers, commercial thinkers, humble individuals, challenging minds, critical friends, collaborators, creatives, those who have people at the forefront of their mind, those who are themselves, inclusive and who strongly stand for integrity & equality.

perks and benefits

• Private medical insurance
• Company pension scheme 
• Group income protection
• Life assurance
• Health cash plan
• Employee assistance program
• Critical illness scheme
• Food allowance 
• Discounts at major retailers
• Cycle to work scheme