Itsu is a healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

role responsibility

The Team Leader - Kitchen, known as TLK, leads our itsu kitchen and works closely with the shop management team. 

This role has a full understanding and is a part of ensuring a smooth running of our kitchen operation during the daily production. 

The Team Leader – Kitchen is responsible for the production of beautiful food accordance with our standards and in line with the business needs while supporting the training and development of their team. Their performance is measured against the KPIs for the shop and their day-to-day responsibilities, as detailed below. 

scope of the role

Team Leader Kitchen - £30,000 per annum + bonus, up to 15%

The Team Leader Kitchen supports the management team in running a smooth operation by fully understanding and knowledge of the kitchen operations and managing the daily production.
The Team Leader Kitchen is responsible for producing beautiful food according to itsu standards and in line with the business needs, and they support the training and development of their team. Performance is measured against the KPIs for their shop 'Champions League' and their job description responsibilities.

Main responsibilities:

• Lead and motivate the team by promoting and living itsu qualities whilst encouraging cross-training between different sections to maintain a smooth operation at all times.
• Ensure the Quality Systems Diary and Health & Safety Diary are managed and completed daily.
• Work alongside Team Leader Service (TLS) and line manager to take ownership of all the kitchen sections to ensure the quality and service standards are met.
• Support KM and GM in achieving EHO 5 stars.
• Take control of ordering and stock counting when needed or requested by the line manager.

You put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people]
• I want to grow [myself & others]
• I build trust [around me]

things that we like

Listeners, empathizers, commercial thinkers, challenging minds, critical friends, team players, creatives, those who have people at the forefront of their minds, those who think shop first, those who are themselves

perks and benefits

• Company pension scheme 
• Employee assistance program
• Food allowance 
• Mental Health First Aiders
• Refer a Friend 
  • We Celebrate You – From your first day to personal milestones, we make every moment count.
  • Wagestream Access – Get paid on your terms! With Wagestream, you can access your earnings anytime, get smart financial tips, and even save as you work.
  • Learn While You Earn – Level up with hands-on apprenticeships and role-based training, delivered in partnership with Yuzu Training.
  • Loyalty Pays Off – Get recognised with long service awards that celebrate your commitment.

about us

We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

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