itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
The Heart with Smart Group (HwS) is one of the leading franchisee partners operating 150+ Restaurants and we have launched a new franchise partnership with itsu.
Why join us? We are a diverse and brilliant team of over 4000 operating world-class brands. We are one of the largest employers in the hospitality industry and we offer award-winning development opportunities and exciting long term careers all within a supportive and fun culture.
Team Leader Service - £11.50 (Including Hourly Bonus)
The Team Leader Service has impeccable knowledge of the itsu menu and delivers outstanding customer service, and they support the line Manager in running a smooth operation.
The Team Leader Service is responsible for the performance of the FOH team, and make sure the customer experience is second to none, at all times.
- Ensuring excellent communication between team members, front of house and back of house, whilst supporting and coaching the team throughout the shift.
- Monitor and follow up on customer feedback.
- Work alongside Kitchen Manager (KM) to ensure the quality and service standards are met, particularly taking ownership of the hot section.
- Comply to all itsu health & safety policies to ensure all the products we serve to our customers are safe.
- Be involved in the daily team brief, always focusing on quality, standards and people.
the ideal candidate
You put people at the heart of everything you do by displaying the 4 itsu qualities:
- I take pride [in what I do]
- I genuinely care [for people]
- I want to grow [myself & others]
- I build trust [around me]
Things that we like:
Listeners, empathisers, commercial thinkers, challenging minds, critical friends, team players, creatives, those who have people at the forefront of their mind, those who think shop first, those who are themselves
perks and benefits
- Employee Discount Card
- Employee Meals (on shift)
- Learning & Development
- Loyalty Awards
- Refer a Friend Scheme
- Retail Discounts
- Discounted Gym Membership
- Employee Assistance Programme
Apply now! It only takes 2 minutes..