role responsibility

Core Responsibilities 

People 

• Maintain good relationships and communication with all the shop's team. 

• Work together to ensure the shop, kitchen and delivery business are kept in line with itsu standards. 

• Attend & complete relevant compliance training and relevant section training to learn about itsu standards. • Complete and keep up to date with the learning portal.

• Communicate appropriately with everyone in the team and customers. • Maintain the required uniform standards, following all PPE standards required. 

• Support on-going training needs for the shop.

 Fish star 

• Support training needs for fish section, when needed. 

Hospitality 

• Know and follow the 6 Hospitality Steps at all times and Mystery Shopper standards at all times. 

• Serve customers efficiently, politely, and quickly in an engaging manner. 

• Take the time to respond to customers’ needs whilst delivering hospitable service. 

• Follow Front of House (FOH) standards by maintaining beautiful displays, merchandising, and clean seating area as per “How To” 

• Reduce queues through pace with a customer first attitude.

 • Ensure products are served according to itsu standards. 

• Ask for help when needed to respond to customer questions and complaints. 

• Greet and acknowledge customers within the shop, offering assistance when needed. 

• Maintain delivery standards as per ‘How to’ and engage with our delivery drivers. 

• Use service bell when required. 

Quality 

• Produce beautiful food following the itsu standards in an efficient and safe environment. 

• Always follow the 5 Food Safety Focuses [5FSF] and 5 Food Quality Focuses [5FQF]. 

• Follow the First In First Out [FIFO]] standards and report any Out Of Date [OOD] products found to the management team. 

• Adhere to all aspects of food safety and health and safety in accordance with the Law & itsu standards. 

• Always follow Correct To Recipe [CTR] standards. 

• Report immediately any quality issues you see to the management team. 

• Follow the itsu standards as per “How To” books. 

• Report immediately any food safety or health and safety issues you see to the management team. 

• Complete the Due Diligence Diary [DDD], correctly, when required. 

• Support the management team in achieving a EHO 5 stars rating. 

• Demonstrate and maintain a good knowledge of shop processes and standards, relating to your role. 

• Maintain an immaculately clean and safe shop by following the Cleaning Around The Clock [CATC] and Cleaning As You Go [CAYG] cleaning processes. 

Fish star • To follow the ‘How to’ standards for the fish section. 

Profitability 

• Reach and maintain the productivity guidelines in your section. 

• Report any maintenance issues to the management team. 

• Record and report any waste to the management team. 

• Operate and clean equipment as per “How To” standards. 

Fish star 

• Control waste in the fish section by following itsu standards. 

• Record waste in the fish section, accurately and in a timely manner

scope of the role

Apply now for the chance to join one of our teams! It only takes two minutes...

Start as a Team Member and earn up to £12.65 per hour, plus £1.25 Mystery Shopper Bonus per hour* and NO zero hours contracts!

As a Team Member, you will be working in one of our beautiful kitchens, you do not need any previous experience, we will teach you everything! Even more, if you want to grow, itsu is the right place for you ,90% of our shop managers and 30% of our Academy team [head office] started as itsu team members, you could be one of them! We love to grow our teams.

*Unlike others, we pay our bonus in your next salary payment!

If you love working in a vibrant place, are restless to help [your team and customers] and preparing food is your passion - apply now! 

this is you

We are looking for people displaying the four itsu qualities:

• I take pride [in what I do]
• I care [for people]
• I want to grow [myself & others]
• I build trust [around me]

the ideal candidate

As a Team Member, you will have a good understanding of the back and front of house operations, working towards itsu standards. 

This role supports the management team in running a smooth shop operation during the day.

perks and benefits

this is what we offer:

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  • Instant Perks with Boostworks – Treat yourself with instant rewards and exclusive team member discounts through our Boostworks platform.
  • We've Got Your Back – Our Employee Assistance Programme (via Life & Progress) offers free, confidential counselling and expert support whenever you need it.
  • Wagestream Access – Get paid on your terms! With Wagestream, you can access your earnings anytime, get smart financial tips, and even save as you work.
  •  Secure Your Future – Our Company Pension Scheme helps you plan ahead while you grow with us.
  • Learn While You Earn – Level up with hands-on apprenticeships and role-based training, delivered in partnership with Yuzu Training.
  •  Free Lunch & Drinks – Enjoy delicious meals and drinks on the house every shift.
  • Perks That Go Beyond You – Score discounts on food and merch, not just for you but for your friends and family too
  • Loyalty Pays Off – Get recognised with long service awards that celebrate your commitment
  • We Celebrate You – From your first day to personal milestones, we make every moment count.
  • Team Wins = Bonus Time – Share in the success with store-wide bonuses when we hit big!
  • Mental Health First Aiders – available when you need to talk.  
  • Refer a Friend & Get Rewarded – Know someone amazing who’d be a perfect fit? Refer them to us and bag a bonus when they join the team
  • Just like you, we are very passionate about sustainability, please check our sustainability milestones here: https://www.itsu.com/sustainability-sourcing/sustainability-milestones/

about us

We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

itsu