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Assistant General Manager

Please Note: The application deadline for this job has now passed.

about us

itsu is the healthy eating, Asian inspired food brand with over 70 stores in the UK where our ambitious, hard-working teams help serve our wonderful customers each day.  Renowned for its delicious food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores. With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

The Heart with Smart Group (HwS) is one of the leading franchisee partners operating over 150+ Restaurants and we have launched a new franchise partnership with itsu to continue their commitment of expansion across the UK.

We are looking for an experienced Assistant Manager l that has a passion for developing people as well as an eye for operational excellence.

Why join us? We are a diverse and brilliant team of over 4000 operating world-class brands. We are one of the largest employers in the hospitality industry and we offer award-winning development opportunities and exciting long term careers all within a supportive and fun culture.

scope of the role

Our Assistant General Managers are accountable for supporting the overall performance of their shop, supporting the GM to build and lead a proud and engaged team, and deputise during your GMs’ absence.

As an Assistant General Manager, your performance will be measured against five KPIs: People, Standards, Customer, Profit and Sales. You will make decisions to deliver itsu’s customer service excellence whilst balancing the daily operational demands.

Your goal will be to motivate and coach your kitchen and front of house team to fulfil their potential and know when to step back and allow your team to flourish.

the ideal candidate

You will have the ability to make decisions and support your manager in delivering business goals. You will have experience working in a similar fast paced environment and managing a team. You will be passionate, have the ability to lead and inspire others and be driven to achieve success. You will handle change and think on your feet. You will be flexible and willing to work hands on to support your team and deliver standards of excellence.

You put people at the heart of everything you do by displaying the 4 itsu qualities:

  • I take pride [in what I do]
  • I genuinely care [for people
  • I want to grow [myself & others]
  • I build trust [around me]

Things we like

Listeners, empathisers, commercial thinkers, challenging minds, critical friends, team players, creatives, those who have people at the forefront of their mind, those who think shop first, those who are themselves. 

perks and benefits

  • Competitive salary
  • 28 days holiday
  • Bonus scheme
  • Tailored training plan & personal development opportunities 
  • Pension [+ enhanced company contributions]
  • Income protection
  • Life Assurance
  • Enhanced Maternity, Paternity & Adoption Pay
  • Employee Assistance Programme
  • Sick pay
  • Range of discounts on Health Services [including Dental insurance and Gym memberships]
  • Discounts at Major retailers & across the HwS brand
  • Cycle to work scheme 

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