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Health & Safety Coordinator

Please Note: The application deadline for this job has now passed.

about us

itsu is a healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food. 

role responsibility

Here are the key responsibilities:

  • Carry out itsu store coaching visits
  • Coordinate the ordering of essential H&S equipment
  • Responsible for the itsu compliance centre management (users/documents)
  • Carry out alleged food poisoning and alleged foreign bodies investigations
  • Ensure all risk assessments are sent to stores and uploaded on our system
  • Support and answer all H&S related email queries from the stores
  • Support Accidents investigations when required
  • Contribute to the delivery of training sessions [EHO classes, H&S classes, labelling,…]
  • Support any new store openings in relation to H&S
  • Ensure the itsu Allergen matrix is always up to date
  • Support the constant review of all H&S policies and documents

scope of the role

The Health & Safety Coordinator supports itsu in ensuring that its people, its food, its customers, its contractors, and its brand are suitably and reasonably protected through the consistent and effective delivery of high standards of Health and Safety, Food Safety and Fire Safety.


the ideal candidate

  • You display great communication skills
  • You have excellent levels of written and spoken English
  • You are assertive  
  • You are computer literate (word, excel, PowerPoint)
  • You will be able to travel across the UK to visit our various stores [same day trips]
  • You have a good understanding of health & safety, food safety and their implications on the business
  • You have a keen eye for detail and passion for the highest possible standards
  • You love building good working relationships with key stakeholders
  • You have a logical approach to working and able to work independently


You put people at the heart of everything you do by displaying the 4 itsu qualities:

  • I take pride [in what I do]
  • I genuinely care [for people]
  • I want to grow [myself & others]
  • I build trust [around me]

things we like

Listeners, empathisers, commercial thinkers, humble individuals, challenging minds, critical friends, collaborators, creatives, those who have people at the forefront of their mind, those who are themselves, inclusive and who strongly stand for integrity & equality.

perks and benefits

  • Private medical insurance
  • Company pension scheme 
  • Group income protection
  • Life assurance
  • Health cash plan
  • Employee assistance program
  • Critical illness scheme
  • Food allowance 
  • Discounts at major retailers
  • Cycle to work scheme

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