We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.  

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.  

With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food. 

this is the job  

The People Partner is a commercially driven advisor, partnering with Operations Managers and key stakeholders to deliver people and operational initiatives aligned with itsu’s strategy. A key focus is providing fair, consistent ER guidance while ensuring accountability within teams. 

• Partner with Operations Managers to deliver people initiatives that align with our strategy.
• Advise and support General Managers on employee relations, resolving issues with fairness and consistency.
• Leverage data and insights to identify trends and drive meaningful change.
• Collaborate with our Learning & Development team to enhance management training and development.
• Facilitate management succession planning, supporting recruitment needs, and development processes to strengthen succession bench.

this is you 

• 4+ years of experience in retail, hospitality, or QSR.
• expert in employee relations and stakeholder management, with a proactive and solution-oriented mindset.
• A data-driven approach to reporting and analysis, with a curiosity for turning insights into actions.
• Strong communication skills and a passion for fostering engagement and collaboration.
• Commercial awareness and a focus on aligning people strategies with business goals. 

you put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people]
• I want to grow [myself & others]
• I build trust [around me]

This job description is not an exhausted list of your duties, you will be expected to perform different tasks as and when needed by the business, and you role will change and evolve as the business does.