about us

itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading wholesale business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food. 

role responsibility

• Develop & manage our organic social media strategy (for campaigns and always on) across all platforms.
• Champion the social agenda through a deep understanding of the social media landscape and experience managing social media comms.
• Brief in & / or create channel-specific organic content.
• Work with our Brand & Comms manager to build influencer relationships.
• Remain up to date with, and share, news of social trends & conversations.
• Track, monitor, analyse and report against always on / campaign led KPIs.
• Manage yearly budgets for social, digital & collaborator activities.

scope of the role

We’re treasure hunting for a social-obsessed superstar to create and run our social media strategy. You’ll build our brand presence and trust through digital engagement & content creation. The Social Media Manager will be reporting to the Head of Marketing and be solely responsible for itsu's social media strategy and implementation.

the ideal candidate

• You need to have 3+ years’ experience in social media, having been totally accountable for strategy, management and implementation (ideally in-house).
• You’ll be able to work at both a strategic and operational level.
• You’ll be responsible for social-first ToV & look so you’ll need to be a natural creative & wordsmith.
• You are a confident multi-tasker [working within various departments & teams across our restaurants and grocery businesses].
• You have plenty of experience with video editing.
• You are unable to resist engaging with & encouraging social conversations.
• You are well versed in the set up & management of paid campaigns.
• You are fluent in social media management platforms such as Facebook Business Manager, Hootsuite.

You put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people]
• I want to grow [myself & others]
• I build trust [around me]

perks and benefits

• Private medical insurance
• Company pension scheme 
• Group income protection
• Life assurance
• Health cash plan
• Employee assistance program
• Critical illness scheme
• Food allowance 
• Discounts at major retailers
• Cycle to work scheme